I saw this quote posted at work and I laughed so very hard. It's true of what is expected of everyone in public service, but he explained it so well in the context of the fire department!
"Our department takes 1,120 calls every day. Do you know how many of the calls the public expects perfection on? 1,120. Nobody calls the fire department and says, 'Send me two dumb-ass firemen in a pickup truck.' In three minutes they want five brain-surgeon decathlon champions to come and solve all their problems."
— Chief John Eversole, Chicago Fire Dept.
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